apple music cancellation

[tllindsey1]

I'm trying to cancel the Apple music 6 months for free and can't get it to take. It keeps telling me that there are system problems. Also, my bill keeps going up without explanation. The items on my account add up to $45 less than we're being charged. How to get help with these issues?

[vzw_customer_support]

Are you trying to cancel via iTunes?

DillonY_VZW

[Lislagle]

No, I have to do it through Verizon I was told by Apple Music.

is that right?