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apple music with play plan

I have the play unlimited plan and it includes apple music on all 4 of my lines.  I am the only one that can get it to work without it wanting to pay.  does anyone know why everyone else is having a problem?

Thank you

Re: apple music with play plan
Customer Service Rep

I would be happy to help! The subscription should definitely work per line. Have you tried following this link to add it: ? We're eager to hear from you soon. MichelleH_VZW

Re: apple music with play plan

Keep in mind, ONLY the account ower can activate the free Apple Music subscription on all lines on an account. If you were able to get it to work for your line, it appears you are listed as the account owner for your account. Have you gone in to activate it for each of the other lines? If not, that is why they are unable to get it to work.