Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
black screen
ziggywife
Newbie

my husbands iphone 4s has a black screen and clear light on back of phone is lit. No damage to phone....? any ideas

Labels (1)
0 Likes
Re: black screen
vzw_customer_support
Customer Support

Hi ziggywife!

I am sorry to hear about the troubles with your husband's iPhone! That certainly is perplexing! Were you able to get the device back on? Sometimes the device will do this when it is low on a charge. Did you charge it for about 10-15 minutes before attempting to power off and back on? Did you try to plug it into a computer to see if it was responsive? What was going on with the phyonr prior to the display going off? Please let us know if you're still having these issues and we can help.

Thanks!
MichelleG_VZW

Please follow us on Twitter @vzwsupport

0 Likes