I called in and ordered 2 new iPhone 8s during the bogo sale 12/21/17. I added a new line. I ordered cases and screen protectors. I agreed to all the terms. I promised my daughter a new phone even though it wouldn't be until after Christmas. What happened? HOW did my plan get updated but no phones were ordered? I have been on the phone for 2 hours and NO ONE can help. They say they weren't ordered because I didn't confirm the order. I didn't get an email to confirm. I only got an email that my plan changed. WAS this a scam? Will Verizon honor the agreement?
INSTALLMENT SALE AGREEMENT # [removed]
DESCRIPTION OF GOODS IPHONE 8 GOLD 64GB VZ/MQ742LL/A
TRANSACTION DATE 12/21/2017
Information removed as required by the Verizon Wireless Terms of Service.
Message edited by Verizon Moderator.
No
JENTOB77,
I am truly sorry to hear about those orders not showing. We definitely want to look into these missing orders and review options for you. I have messaged you privately so I can assist you further. Please respond to my Private Message so we can investigate.
LindseyT_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Kinda your fault for not following up on the receipt or confirmation email at that time. You mean to tell me you waited almost 1 month later to ask this? Why didn't you follow up a few days later after not receiving a confirmation? My rule is if money goes out one hand, a receipt should come in the other.
Start a new topic or ask questions in the open forum.
