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My first iPhone 5 was great, and had great coverage. I had to replace it because of a cracked screen. Now the reception, on this brand new phone, seems to be terrible - most people I talk to (in a place that had great reception with my old phone) are telling me that they can't hear me, that I'm breaking up, etc. Any advice would be most welcomed. Thanks!
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safraly,
We're sorry to hear about your service issues with the replacement iPhone! We want to get this fixed for you. Have you tried resetting your network settings? http://vz.to/17Us9Pn How about removing and resinserting the sim card?
If the above steps don't improve service we may need to have you move on to a backup and restore; http://vz.to/ZdRMbz .
This information should help! Let us know if you need anything.
TrevorC_VZW
Follow us on Twitter @VZWSupport