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call quality issues
LINHUY92
Enthusiast

So only recently I have been getting this problem where I initiate a call or someone calls me and they can hear me for the first couple seconds and then it gets muffled and they can't hear me but I can hear them.  This has been going on with every call.  I troubleshooted the device with apple support and the microphone works fine as voice memos come in clearly so apple thinks its a verizon issue.  I have the Iphone 7 256GB Jet Black, if that matters.

I might also add that I've tried network reset and power off and reboot.

Labels (1)
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Re: call quality issues
vzw_customer_support
Customer Support

LINHUY92 Let's work together to get that audio working on your phone. In order to start the right troubleshooting we have a few questions. Are you using WiFi calling? Where does this happen? Have you added any new apps?

Verizon_Customer_Service

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If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: call quality issues
Trying2FigureThisStuf

Im having the same issue with my Samsung Note 9 on Verizon. My At&t work phone has no issues so im going to switch to At&t.

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Re: call quality issues
KH-Michael
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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Re: call quality issues
vzw_customer_support
Customer Support

Trying2FigureThisStuf The last thing we want is for you to leave us. We are here to help with any issues you are having. Have you recently added any software or updates to the phone? Does this happen at a specific location (indoors/outdoors)? DoloresK_VZW

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