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new iphone 6. haven't been able to use the camera at all. Usually has a black screen and the icons. The icons won't work. Sometimes it will have a blury pic instead of a black screen but still won't let me do anything.
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Start a repair request with Apple
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Hi speedphreake!
I apologize for the inconvenience, let's see what's causing the problem! When did the problem begin? Has your phone been exposed to any physical/water damage?
AyaniB_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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The phone is new, has been doing this since I took it out of the box.
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Take it to an Apple Store if you have one nearby.
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there are none less than an hour away. Anything else I can do?
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We are on the case, speedphreake. I know I use my phone camera for everything. Is there anything that maybe covering the camera lens? Front facing camera? Back? Both?
RobinD_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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there is nothing covering the lenses. sometimes the rear camera seems to work, until you try and take a pic. then it freezes. if the front camera is used it freezes right away and you can't even get beck to the rear camera. I think the phone is just defective and needs to be replaced.
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Start a repair request with Apple