camera freezes

[speedphreake]

new iphone 6. haven't been able to use the camera at all. Usually has a black screen and the icons. The icons won't work. Sometimes it will have a blury pic instead of a black screen but still won't let me do anything.

[vzw_customer_support]

Hi speedphreake!

I apologize for the inconvenience, let's see what's causing the problem! When did the problem begin? Has your phone been exposed to any physical/water damage?

AyaniB_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[speedphreake]

The phone is new, has been doing this since I took it out of the box.

[Weth]

Take it to  an Apple Store if you have one nearby.

[speedphreake]

there are none less than an hour away. Anything else I can do?

[vzw_customer_support]

We are on the case, speedphreake. I know I use my phone camera for everything. Is there anything that maybe covering the camera lens? Front facing camera? Back? Both?

RobinD_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[speedphreake]

there is nothing covering the lenses. sometimes the rear camera seems to work, until you try and take a pic. then it freezes. if the front camera is used it freezes right away and you can't even get beck to the rear camera. I think the phone is just defective and needs to be replaced.

[Weth · Accepted solution]

Start a repair request with Apple

iPhone Other Repair Options - Apple Support