cannot complete your call at this time

[Govman44]

When trying to call a specific number, I get a Cannot complete your call at this time, please call again later.  Message 12 switch 263.  The number I am calling works on another phone and the person said our number is not blocked. 

[jav6]

You say the number you're calling works on another phone.  Is that other phone on the Verizon network or another network?  You could call Customer Service at 800-922-0204 or *611 to report the issue and ask them to escalate it to a network group to trace your failed call.

[ROBDEA74]

I found that I only received that error message when placing phone calls to Sprint customers.  This problem began around January 24 or the 25 of 2018.  I am using the iPhone 6 Plus and just last night 1/31/2018 I downloaded and installed iOS 11.2.5 and have not had this issue since. I hope this helps resolve your issue.

[vzw_customer_support]

We want you to be able to use all your services. Let's get your device working. Since this started, have you tried resetting your network settings? Here is a link to help you with this, https://www.verizonwireless.com/support/knowledge-base-207110/.

JavierMD_VZW

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