cant send or receive emails

[pamcastl]

I was unable to send or receive text messages from other carriers on my IPhone 5.

So I went out and bought an IPhone Xs and the problem still exists.

What can I do to fix this problem?

[vzw_customer_support]

Hello, pamcastl. I'm sorry to learn that you can't send or receive text messages from other carriers. I'm here to help. What messaging app are you using? Does this happen with all carriers or just one in particular? What happens when you try sending a text message?

TracyB_VZW