Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
data issues
SHARSHAR1016
Enthusiast

Hi.  We ported over 3 lines from At&T to Verizon on Friday including getting 2 new iPhones.  Now all 3 of us have almost no internet.  Always super slow but usually cannot even get on a website unless we connect to wifi.  Over the phone they had us restart, remove Sim and check cellular settings.  My husband has Verizon work phone and is fine in all the same areas as us (we have been all over Phoenix).  Is it a coincidence or is service just that bad? 

Looks like we will have to return phones and switch back.

Labels (1)
0 Likes
Re: data issues
vzw_customer_support
Customer Support

We certainly don't want you to have to return them and cancel, SHARSHAR1016. We want to keep you as a Verizon customer. Let's take a closer look. What signal and bars are you getting? What plan are you on?

NicoleB_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes