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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
filing an insurance claim - the run-around

My iPhone 6 needs to be replaced and I have the Asurion insurance which my malfunctions 'qualify' for. HOWEVER, I visit Verizon's website to locate the "file a claim" link. Leads me to the Asurion website which prompts me to enter my mobile device. Leads me a phone number which I call. Leads me to a chat site which I open on my iPhone. Leads me to a automated chat that can't understand what I want and wants me to file a claim.

I'm getting dizzy! My phone dials 4 randomly; closes applications while using them; hangs up on people and is old. It's time for a replacement... if I can get there.


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Re: filing an insurance claim - the run-around

You say it wants you to file a claim which is what you do if you want a replacement so I don't get your issue? Also why are you suign Assurion and not Applecare? Thirdly why have insurance on such an old device? It's really a waste of money( insurance in general is a waste, but in this case it really is ). With all the insurance payments you made and the deducatble you'll have to pay you could have gotten a new phone. And they'll just send you a refurb.

Re: filing an insurance claim - the run-around

paying for insurance on a phone that's over 2 years old??


have you tried calling on a landline??

Re: filing an insurance claim - the run-around
Customer Support



I'm so sorry to hear of all the confusion surrounding your device replacement! We'd like to help, so you can get a working phone as quickly as possible. Can you tell us more about the issues you are having with your phone, that have prompted you to seek a replacement?