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hot then died
Sylvia2939
Newbie

My I phone 5s was fully charged this morning and then it got very hot for no reason. I was not using it at all and all the battery life was drained within an hour. what is wrong? anyone else have this problem?

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Re: hot then died
vzw_customer_support
Customer Support

Let’s cool this phone down and get you up and running Sylvia2939. Where you able to plug your phone into your charger and turn it back on? Was there any changes made to your device? New applications/software updates? Was there any physical/ water damage done to your device?
JorgeO_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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