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how to prevent iphone 7 from sleeping

tried to change the iphone 7 from going to sleep to "never" but i only show 30 seconds or 1 minute.   How can I change it to "never"

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Re: how to prevent iphone 7 from sleeping
Verizon Employee

We know how important it is to be able to have your device with your preferred set up janip, we'll be glad to help out with this situation. Is your device software up to date? Is the "Never" option greyed out or not appearing? Also, you can find instructions on how to update your software through the following link: Update your iPhone, iPad, or iPod touch - Apple Support