I want you to be in control of your device activation and deactivation process, barbny. Our Social Media team only has access to postpaid account. For the most accurate answer to your prepaid service questions, please reach out to our prepaid customer service team at 888-294-6804.
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!