Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
iPhone 11 stolen by UPS

iPhone 11 Midnight Green ordered 10/10/19.  UPS arrives at the door on 10/14/2019 and the package is signed for.  Clear tape haphazardly taped over brown package tape.  Didn't realize the package was from Verizon or that the contents of the package would need to be verified before signing (my bad!!!!!).  Opened the box and the iPhone 11 Midgnight Green was NOT in the iPhone package.  Trying to get a replacement and report this fraudulent activity to Verizon as I type. While going through this process (still going through the process) Verizon stated that the package was weighed in at UPS at 1.6 lbs.  The package delivered weighs 1.02 lbs thereabouts (with kitchen scale!).  You tell me what happened?

Labels (1)
Re: iPhone 11 stolen by UPS

How are customers like you on this public forum going to be able to tell you what happened? It sounds like fraud on someones part.