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iPhone 12 Pro Max Dropping LTE And 5G
Predator7
Specialist

I have two iPhone 12 Pro Max dropping Verizon Network Services randomly!!!

 

 

iPhone 12 dropping service an issue with multiple carriers - 9to5Mac

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Re: iPhone 12 Pro Max Dropping LTE And 5G
vzw_customer_support
Customer Support

No one likes their phone randomly dropping in a conversation including myself. I am here to help you so you can stay connected. Does this happen in one place or multiple? When did this start? May I have the nearest intersection and zip code? -AmberF_VZW

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Re: iPhone 12 Pro Max Dropping LTE And 5G
Predator7
Specialist

It did happen numerous times a day when I am outside of Home and while travelling also!!! Very very disappointing...both of my Phones exhibits same problem.

TROY, MI 48084-1154

 

 
 
 
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Re: iPhone 12 Pro Max Dropping LTE And 5G
rarrio12
Enthusiast

Having same trouble. 

38866 Mississippi

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Re: iPhone 12 Pro Max Dropping LTE And 5G
Predator7
Specialist

New Sim Cards were sent out by Verizon, I will update next week.  

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Re: iPhone 12 Pro Max Dropping LTE And 5G
vzw_customer_support
Customer Support

Thank you for sharing those details, we sincerely appreciate it. It's our priority to provide a seamless network experience, and we are concerned to hear that you are experiencing challenges with your calls. We would love the opportunity to help you in any way we can. When did this issue start? Is any other service being impacted besides dropped calls? 

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Re: iPhone 12 Pro Max Dropping LTE And 5G
Predator7
Specialist

It started on Day 2 when we went to shopping 10km way, all the sudden No network Service shown in both Phones!!! Power off and on or switch Airplane mode off/on temporary fix the problem.  

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Re: iPhone 12 Pro Max Dropping LTE And 5G
vzw_customer_support
Customer Support

Hello, we can look into this for you. Please send us a Private Note to proceed.

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Re: iPhone 12 Pro Max Dropping LTE And 5G
vzw_customer_support
Customer Support

I appreciate you taking the time that you have to troubleshoot. I see that you mentioned that we were sending new SIM cards. Have you had the opportunity to receive these yet? 

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Re: iPhone 12 Pro Max Dropping LTE And 5G
Predator7
Specialist

No I haven't 

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