Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address. If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
iPhone 5 not receiving text from an ATT iPhone 5

Beginning September 29, I am not receiving texts from one ATT user who has an iPhone 5.  I had made no changes since last receiving texts from this ATT user (I was still on iOS6) and the ATT user had made no changes.  His device indicates the messages were delivered, but I am not receiving them.  However, I am receiving texts from other ATT iPhone 5 users.

I tried turning off iMessage but that didn't fix the problem.  I powered off my device, but that didn't fix the problem.   I upgraded to iOS7.0.2, but that didn't fix the problem.  I checked to see if I had inadvertently blocked the ATT user's number, but no numbers are blocked.  I am at a total loss.

Any ideas?

Labels (1)
Re: iPhone 5 not receiving text from an ATT iPhone 5
Customer Support

Perk123, this is a text messaging mystery! I'm on the case. I recommend that delete all unwanted text messages on your device and power it off/on to soft reset it.

You will also need to advise your friend that has the AT&T iPhone to reset the network on their device. This can be done by accessing Settings >General >Reset >Reset Network.

Lastly your friend needs to verify if your contact has been set up to block calls and text messages from your mobile number. This option is located in Contacts >your contact> Block this caller.

Keep us posted.

Follow us on Twitter @VZWSupport