Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
iPhone 5s does not receive all text messages
beth3263
Newbie

I get some messages from some people, all messages from some people, and NO messages from some people. I have called the help line 2 times and followed all their trouble shooting steps, and still not getting all my messages. Please help!

Labels (2)
0 Likes
Re: iPhone 5s does not receive all text messages
vzw_customer_support
Customer Support

beth3263,

Help has arrived! Let's get your text messages flowing once again.

Based on the information provided, this may be a result of your iMessage feature. If you go to Settings>Messages>iMessage and disable the feature, try testing out sending/receiving text messages to see if this helps? Do you notice if you experience issues with just other iPhone users or Android users as well?

EfrainM_VZW

Follow us on Twitter @VZWSupport

0 Likes