Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. Online only. With Select 5G Unlimited plans. Buy now
end of navigation menu
iPhone 5s receiver is really quiet, no sound on videos too

Hello, this is frustrating as I need this phone for work, unfortunately everyone on my family plan has used up the upgrades so I can't get the 6s like I want. I have to make sure I'm in a quiet enclosed space if I expect to hear what people are saying when they're talking to me. If I connect it to an six canel or earbuds it's fun, but earbuds don't stay in my ears.  Also for some reason, when I record a video, the video is fine except the audio is just low volume static. When I record voice memos this doesn't happen. What can I do about this?

Labels (2)
Re: iPhone 5s receiver is really quiet, no sound on videos too
Customer Service Rep

I believe that we should be out of the era for silent movies Stallen81. We want to make sure that this gets resolved for you. Is there a case on the device? If there is, please remove it and retry. If this doesn't resolve it, I would try resetting all settings: Has it always been this way? did anything happen before the issue? New application or software? Was it dropped? We will be here for the anwers and the results.
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!