Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
iPhone 7 No Service

A couple weeks ago I bought an iPhone 7 (Model A1778) in Malaysia and it worked fine with a sim card from a local cellular company. After I got back to the states I went to a Verizon store to get a new sim card. Verizon employees spent over an hour trying to figure it out, then they said since I bought this phone in a different country, a Verizon sim card is not compatible with my iPhone.

Is this true? Or is there a fix to this issue? I've tried updating to iOS 11.4.1, resetting network settings, reinserting the sim card but to no avail.

Labels (1)
Re: iPhone 7 No Service

Locate the phone's IMEI code and enter it into the checker at the link below. This will reveal if the phone can be brought onto Verizon Wireless's network. Smiley Happy

Bring Your Own Phone or Device - BYOD | Verizon Wireless

Re: iPhone 7 No Service
Customer Support

We definitely understand the urgency of wanting to use the phone you purchased overseas, chenkhew1210. If you have tried to activate the phone by inserting a Verizon SIM, and have completed troubleshooting, there is not much else we can do. You can attempt to activate the phone with another SIM that is already active in a Verizon iPhone 7, but that is not guaranteed to work.

Thinking outside of the box, you can always try to resell it to the someone living in Malaysia.


Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!