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iPhone 7 Plus Not Ringing / Goes Immediately to VM

iPhone 7 Plus will not ring. Goes to Voicemail

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Re: iPhone 7 Plus Not Ringing / Goes Immediately to VM
Customer Service Rep

PDuff, we always want you to receive your important calls and definitely want to get to the bottom of this. Do you recall adding any new apps, games and software to the device recently? Is this happening at a specific location or everywhere? Frequently this happens when Do Not Disturb has been turned on. To check this, please go to the Control Center. To open Control Center, use your finger to swipe up from the bottom of your iPhone’s display. Look for the crescent moon icon, and tap it with your finger to turn off Do Not Disturb. LorenB_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!