iPhone MMS Problems

[JohnnyDoe]

It's occur anytime somebody without an iOS device SENDS me a picture or involves me in a group message since they both use cellular service. I can't send MMS pictures, videos, etc. all day to people with those devices but cannot receive them.

I've logged countless calls to Verizon customer service, been into the store - replicated for a store tech, called customer service again and again - have two current open NRB tickets and nobody will help or can find an answer - the problem KEEPS happening. Not to mention not ONCE has anyone from Verizon so much as said I'm sorry for your troubles or taken ownership in fixing it - they pass the buck.

I used to be so impressed with Verizon's service and network but the recent events has led me astray. I get MUCH better discounts two other carriers through my corporation but chose to stay with Verizon because of their network. But the lack of support or help has definitely led a permanent bad taste in my mouth and is driving me to switch carriers once and for all.

[vzw_customer_support]

We truly want to see this resolved once and for all to help you stay as we do value your loyalty, JohnnyDoe. I would love the opportunity to review the prior tickets and work to a final solution. I have sent a Direct Message and am eager to assist you further with more personalized support.
YaleK_VZW
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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[JohnnyDoe]

Ok, I will respond to you there. Thanks