Oh no, I am sorry to hear about the issues you are having with your phone/iTunes account. I live on my phone so I understand the importance of being able to utilize the features available. Here is a link from Apple with instructions on what to do in situations like this https://support.apple.com/en-us/HT204095. If the issue persists, contact Apple support using the link provided at the bottom of the page.
Follow us on Twitter @VZWSupport
If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!