Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
iphone 6s plus wifi dropping
CSRnoHelp
Newbie

New iphone 6s plus 64gb is continuously dropping the wifi while two iphone 6 and lg g3 and multiple tablets and lap tops have no problems in the same location.

Labels (1)
Tags (1)
0 Likes
Re: iphone 6s plus wifi dropping
vzw_customer_support
Customer Support

Let's keep you online! Losing that connection is never a good thing. Have you checked to see if wifi assist is turned on with your phone? This is in Settings>Cellular>wifi assist. You will want to check to see that this is set to OFF. When this is ON, if you cell data signal is stronger than the wifi signal, your phone will disconnect from wifi. Please let us know if this helps.


NicoleB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes