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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
keyboard does not always appear. cant start new message thread since keyboard doesn't appear
lisarie112
Member

Can't start new message thread or log into certain apps since keyboard doesn't always appear.  Instead, it is a grey blank box that fills up lower half of screen.  Already tried shutting off blue tooth and did a hard restart on phone.  I also updated my software to 9.0.2 thinking it may solve the problem.  Please help!

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Re: keyboard does not always appear. cant start new message thread since keyboard doesn't appear
vzw_customer_support
Customer Support

lisarie112,


Having access to your keyboard is vital. I rely a great deal on my keyboard to operate as well. We are here to help. What make and model device do you have? When did this star? Any recent updates?


JuanD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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