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lost my 4 digit code to unlock screen
flashfry
Enthusiast

screen says connect to iTunes but it's not recognized there.

had this phone over a year what do I do?

p.s. iPhone support says I can take into a store but nearest one is over 70 miles away, huge hassle!

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Re: lost my 4 digit code to unlock screen
vzw_customer_support
Customer Support

flashfry, I am sorry to hear that happened as I know what a pain that can be! Let's see if we can save you a trip to the store. We may be able to try placing the device into recovery mode to see if we can reset it that way. I was able to find this information on Apple's website http://bit.ly/1qhxecj. Give this a shot and keep us update with your results.

AdamG_VZW
Follow us on Twitter @VZWSupport

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Re: lost my 4 digit code to unlock screen
vzw_customer_support
Customer Support

flashfry, I am sorry to hear that happened as I know what a pain that can be! Let's see if we can save you a trip to the store. We may be able to try placing the device into recovery mode to see if we can reset it that way. I was able to find this information on Apple's website http://bit.ly/1qhxecj. Give this a shot and keep us update with your results.

AdamG_VZW
Follow us on Twitter @VZWSupport

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Re: lost my 4 digit code to unlock screen
flashfry
Enthusiast

sadly this particular fix wasn't effective due to "find my phone"

override... a trip to the Apple Store solved it, and was well worth the

education!

thanks again for allowing me to be a member of The Number One US cellular

network!

peace, Rob

On Sun, Sep 7, 2014 at 8:14 PM, Verizon Wireless Customer Support <

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