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message+ not receiving calls while on wifi network
iggy111
Enthusiast

Hello everyone. I have been using Message+ for verizon and have been able to receive phone calls through the app while only on a wifi service (no cellular network) for quite some time now. Is this not working for anyone else?

Labels (1)
Re: message+ not receiving calls while on wifi network
vzw_customer_support
Customer Support

Messaging is a feature I use on my phone everyday so I know how important it is to ensure it's working correctly. When did you start experiencing difficulties? What make and model phone do you have? Did you make any recent changes to the app or phone such as install new software or third party apps when this started?


Thank You,
MichelleS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: message+ not receiving calls while on wifi network
iggy111
Enthusiast

iPhone 6s plus. No new software (iOS) changed recently.

Sent from my iPhone

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Re: message+ not receiving calls while on wifi network
vzw_customer_support
Customer Support

iggy111-


The iPhone 6S is certainly a great device! I want your apps and features to work properly at all times. Besides not being able to receive calls through the Verizon + app while on our network (not on WIFI) How is your data working with other apps? Are you not able to receive calls or is it that you are not able to simultaniously use the internet while using an app that uses data? Please confirm with us to provide the best resolution.


CarmenT_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: message+ not receiving calls while on wifi network
iggy111
Enthusiast

The other apps are working as is the Internet. It's just that I can't receive calls. I tested it and it goes straight to voicemail.

Sent from my iPhone

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Re: message+ not receiving calls while on wifi network
vzw_customer_support
Customer Support

Iggy111,


I want to ensure that you are able to use all the great feature your iPhone has to offer.  Let takes a closer look at your phone.  Let’s ensure your calling is enabled correctly.  Launch the VZ Messages+ app.  Tap Menu, then tap Calling and enable the feature. Keep us posted.

YareliM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: message+ not receiving calls while on wifi network
iggy111
Enthusiast

Yes it is enabled

Sent from my iPhone

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Re: message+ not receiving calls while on wifi network
Salisbury
Specialist

  iggy111, are you referring to W-Fi calling with the iPhone 6s Plus? If so based on Apple's own website it's not supported with that iPhone with Verizon.

Make a call with Wi-Fi Calling - Apple Support

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Re: message+ not receiving calls while on wifi network
vzw_customer_support
Customer Support

Ok, good. Let me clarify how the Messages + app works. While you can make outgoing calls over wifi, the app does not accept incoming calls. There is good news. Wifi calling for iPhones will be available soon. You can get more details here: http://www.verizonwireless.com/landingpages/advanced-calling/


noahs_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!


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Re: message+ not receiving calls while on wifi network
Salisbury
Specialist

  noahs, Verizon iPhone 6s Plus doesn't even have a setting for Wi-Fi calling because it's not supported. So how are you making outgoing calls over Wi-Fi with it?

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