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my phone is frozen and wont let me unlock or anything
anthonystrom
Newbie

please if you have info please help screen is mess up wont let me unlock or do anything and the screen touch is way off

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Re: my phone is frozen and wont let me unlock or anything
Not applicable

You don't give much information. But try this link and follow the instructions exactly.   http://www.everymac.com/systems/apple/iphone/iphone-troubleshooting-repair-faq/iphone-how-to-unlock-...

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Re: my phone is frozen and wont let me unlock or anything
vzw_customer_support
Customer Support

Hello anthonystrom. I wanted to reach out to you to see if you were able to get your device unlocked? We know how important it is to stay connected in today's wireless world. The link that Elector gave is a great step to try. If you are still having issues then please advise so we can help.

Thank you...

ArnettH_VZW
Follow us on Twitter @VZWSupport

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