Thanks for the additional information mara15! We do not have Verizon Wireless towers in Puerto Rico and all service is via extended network. You mentioned that you have reset several times and issue continues. The best way to get this issue resolved is by talking to you on a different line while troubleshooting your phone. Please call us at 800-922-0204 when you have another phone available and have your device ready for troubleshooting and we'll be happy to assist you further.
AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport
Let's get your service up and running! How about a little troubleshooting? Please go to settings/general/reset/reset network settings. Once you confirm this, the phone should power off/on. Keep me posted on the results!
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I know is extended service...have been coming to Puerto Rico for the last 12 years and it used to work, then all of the sudden stopped working...I called customer service waited for 20 minutes for somebody to answer and half way through conversation got disconnected. Can't reach anybody on chat....service is horrible. If problem doesn't get fix PRONTO, I will cancel service.