Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
non-vzw device
ad78
Member

im a former note 2 user and a friend of mine and i decided to swap phone. so we went to VZW store to exchange and succesfully activated them on our account. but checking mine logging in to verizon mobile or wed it says "Your SIM card is loaded on a device not recognized by Verizon Wireless. Some services & features may not perform as expected."

and on mobile it says non-vzw device. everything is working as expected though...

anyone experienced this?

thanks in advanced.

Labels (1)
0 Likes
Re: non-vzw device
Ann154
Community Leader
Community Leader

What phone did you switch to and was it a Verizon Wireless device?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: non-vzw device
ad78
Member

thats why im here on iphone 5 section. its iphone 5 32gb white. i guess its verizon because i have signal verizon LTE on it

0 Likes
Re: non-vzw device
vzw_customer_support
Customer Support

@ad78

I appreciate you bringing this to the attention of the forum. We truly appreciate your concern. To ensure that I am to properly assist you. Can you provide some additional information towards the concern. Was the SIM card changed in either device? Do you notice that this message appears on the non-mobile addition of My Verizon.

I look forward to hearing from you.

YosefT_VZW
VZW Support
Follow us on Twitter @VZWSupport

Re: non-vzw device
xIsmaelDGAFx
Member

Hi I'm having the same issue and I have then iPhone 5s I black. 16g and I took my SIM card out and put it back in the other day and now it's telling me NON-VZW Recognized Phone on My Verizon Website. Help and thank you .

0 Likes
Re: non-vzw device
xIsmaelDGAFx
Member

0 Likes