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password changed for security purposes
lauren99
Newbie

Hello,

My password has been changed for security purposes...however the email address that is linked to my account has been deleted (college account). They only way i can access my new changed password is for it being sent through email. How can i change the email address if i cant get into my account to change it? Make sense?

Any help would be appreciated!

Thanks,

Lauren

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Re: password changed for security purposes
SuzyQ
Super User
Super User

So the password has changed (by you?  someone else?) and the new password emailed to a non-valid email address?  You may have to call 800-922-0204 or *611 from your cell, and verify who you are (via SSN or other identifying information) to change the email address on the account.

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password changed for security purposes
lauren99
Newbie

i did an update prompted to me by my phone. a few days after that i needed to update an app. when i went to type in my password it said it has been changed for security purposes. since i cant send a new password to my email address, i am kind of lost of what to do.

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Re: password changed for security purposes
gina7239
Specialist

Is this your apple id ? If so call I 800 myapple or I think 1800 694 7466 for iPhone

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Re: password changed for security purposes
vzw_customer_support
Customer Support

Hello Lauren,

I know how important it is to be able to unlock your device with the correct password.  I want to ensure you’re able to do this.

Have been able to retrieve or reset your password?  If not, I’d like to provide you a link with support for Apple ID here:  http://bit.ly/aQs8MT  Let us know how this works out for you.

Thanks,

AnthonyTa_VZW
VZW Support
Follow us on Twitter @VZWSupport

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