Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
phone sync
peanutpardi
Newbie

     I updated mine and my husbands phones tonight.  Now, they are synced together and we are getting each other's text messages, calls, etc.  How do I fix this?

Labels (2)
0 Likes
Re: phone sync
vzw_customer_support
Customer Support

Let's get this fixed peanutpardi so that you and your husband can enjoy your phones! Did you upgrade? Did you try to change phones online via My-Verizon or by phone? The Esn numbers that belong to each phone may have been activated on the incorrect lines?  This may happen at times and is easy to fix. You can go online via My-Verizon and check to see which phone is on your phone numbers. Got to the bottom of the page and click the "Activate or Switch Device" tab under the Device column. Do this for both lines. Make sure they are both turned off completely when making changes. You will need the phone identification number. You can go through settings to find this out. You can also call customer service at 1-800-922-0204 from an alternate phone and we can assist with the entire process. I hope this information was helpful. Please let me know if you have any questions or concerns.

KinquanaH_VZW

0 Likes
Re: phone sync
carterlinba
Newbie

When you backup your phone, it will only copy the messages if you do a software upgrade on the same device. Messages will not be saved on iTunes and transferred to your new iphone, unfortunately.


0 Likes