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phone turned off randomly, full battery. will not go back on
AnnieNonnie
Newbie

my 5s was fully charged but just turned itself off.  it will not restart.

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Re: phone turned off randomly, full battery.  will not go back on
vzw_customer_support
Customer Support

@AnnieNonnie,

Let's bring your phone back to life!

Are you still having issue getting the phone turned on? Has there been any damage to the phone? Try this http://vz.to/1orWHfG and retest. Keep us posted if the issue persist.

JohnB_VZW

Follow us on Twitter @VZWSupport

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Re: phone turned off randomly, full battery.  will not go back on
vzw_customer_support
Customer Support

@AnnieNonnie,

Let's bring your phone back to life!

Are you still having issue getting the phone turned on? Has there been any damage to the phone? Try this http://vz.to/1orWHfG and retest. Keep us posted if the issue persist.

JohnB_VZW

Follow us on Twitter @VZWSupport

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