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phone won't text after phone number change
slats
Newbie
‎01-16-2018 12:58 PM

Phone will call and will receive text but won't send after phone number change.

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10 people had this problem.
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Re: phone won't text after phone number change
Ann154
Super User
Super User
‎01-16-2018 02:26 PM

Did you reboot the phone after the number was changed?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: phone won't text after phone number change
vzw_customer_support
Customer Service Rep
‎01-18-2018 01:05 PM

slats

This isn't the experience that we want you to have. Did you power your device off/on since changing that mobile number? Which make/model phone do you have?

 

LasinaH_VZW

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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: phone won't text after phone number change
Kellytcooney
Enthusiast - Level 1
‎05-07-2021 10:21 AM

I have an iPhone 12 and am experiencing this problem also, we restarted the phone twice and it still can't send or receive texts, but it can make calls.

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Re: phone won't text after phone number change
KH-OrnEsh
Moderator
Moderator
‎05-07-2021 10:41 AM

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.