poor pre-paid coverage- now I can't make a call while roaming

I'm currently using the pre-paid service and it's terrible.  First issue is up to a month ago the only way I could make a phone call while roaming was to enter the number then a recording would come on telling me to re-enter the 10 digit phone number- then it would ring through.  So effectively I had to dial the number twice and know the number so I could re-enter it a second time.  Who remembers numbers these days:)  I went on an extended trip in which I didn't use my phone and upon return when I try to dial a number while roaming I get a recording telling me the number is the number is not in service.  So I have a phone that I can only use in a Verizon service area, what's the deal?  Thanks in advance.

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Re: poor pre-paid coverage- now I can't make a call while roaming
Customer Service Rep

We are dedicated to offering you the right coverage and support you need, zugbtar. Best to discuss coverage and network provisioning with our Prepaid Specialists at 888-294-6804.
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