Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get $540 when you bring your phone.
end of navigation menu
select a wireless network

I'm trying to get an update on my ipad. It asks me to select a wireless network,,I select my wireless hotspot ( the only option available). It then asks for my verizon password. It rejects same password that I use to access the Verizon website. What am I missing??

Labels (1)
Re: select a wireless network
Customer Service Rep

We want the process of updating your iPad to be seamless for you. We will definitely do everything we can to help. Just to be sure we are completely understand, where are you seeing the message asking for your Verizon password?If you connect to your hotspot to the iPad via WiFi, are you able to browse the internet


Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!