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service keeps dropping after IOS 10.1.1 upgrade
Enthusiast - Level 1

I have an iPhone 5C. It has been working just fine. After installing IOS 10.1.1 update, I noticed that I would often have "No Service" in places where I always had good service. It seems to have gotten worse, as I cannot even connect reliably at home, much less when travelling. I have the My Verizon app and have used it to check my device health. All is fine there. What to do, Verizon? Phone is useless as a phone without service, and no, simply upgrading to a later model phone is not a solution, as it was working fine until the update.

Labels (1)
Re: service keeps dropping after IOS 10.1.1 upgrade
Customer Service Rep

I'm so sorry you are having no service. Let's look into this together. What zip code are you in? Does service improve in other ares?

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