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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
trade in
ALBWOR59
Member

I have a iphone 5s that my wife was using two weeks ago. I upgraded her to an iphone 6s plus. I didn't select upgrade at the time but now I want to trade it in for credit. it is not showing up on the trade in selection screen to get process started.

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Re: trade in
vzw_customer_support
Customer Support

That is very strange that the phone is not showing up when you go to trade it in, ALBWOR59. Let’s take a closer look and find a solution. Can you please clarify what you mean when you said, “I didn’t select upgrade at the time.” I want to make sure I am on the same page and understand the exact steps you took. Please share details about how you’re attempting the appraisal and what options it is giving you. Thank you in advance.


AnthonyC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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