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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
trade in

I have a iphone 5s that my wife was using two weeks ago. I upgraded her to an iphone 6s plus. I didn't select upgrade at the time but now I want to trade it in for credit. it is not showing up on the trade in selection screen to get process started.

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Re: trade in
Customer Support

That is very strange that the phone is not showing up when you go to trade it in, ALBWOR59. Let’s take a closer look and find a solution. Can you please clarify what you mean when you said, “I didn’t select upgrade at the time.” I want to make sure I am on the same page and understand the exact steps you took. Please share details about how you’re attempting the appraisal and what options it is giving you. Thank you in advance.

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