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transfered phone number not working right?

Activated new phone yesterday. Transfered phone number from virgin mobile. I can call and text out, but calls and most text messages go to old phone? any thoughts? I now have old phone turned off. SHould I just be patient and it will all sort itself out on the back end or is there something I should do.

Thank You

Labels (2)
Re: transfered phone number not working right?
Super User
Super User

Sounds like the port hasn't fully complete. Call customer service at 1-800-922-0204 from another phone and ask them about the port status.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: transfered phone number not working right?

Check your port status at this site:

Transfer Your Phone Number - Switch to Verizon Wireless

Just enter your phone number, and click "port status." sometimes all it needs you to do is enter the correct account number from your previous account, and it will fix it.