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verizon phone activation on another providers tower (appalachian wireless)

I switching my phone to my wife's old iphone. I did everything I needed to on switching the device online so now working on activating the phone. When I dialed *228 appalachian wireless activation service activation comes up. I drove to a verizon 3g area and tried resetting everything and just starting over and its still the same thing. I called verizon and they are clueless. Anyone have any ideas?

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Re: verizon phone activation on another providers tower (appalachian wireless)

Is the iPhone by chance a non vzw phone ?

Re: verizon phone activation on another providers tower (appalachian wireless)
Customer Support

Hi 4copleys,

I trust that your activation issue has been resolved by now. When processing the activation make sure that both phones are off in order to complete activation.

Please keep in mind that this is a peer to peer forum and while our Social Media team monitors the posts, the best way to get immediate assistance for critical issues (such as activations) is to call 800-922-0204 from a different line to troubleshoot device or send us a message on twitter at @VZWSupport.

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