Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in!

Please see the Announcement in the Announcement section under Information Hub.

white boxes on the top and bottom of screen.
polo3989
Newbie

these white boxes appeared the other day and have made it impossible to use the phone.  when i go into a text message it will type letters for me and wont allow me to delete.  Everything on the phone seems to be glitchy now. 

Labels (1)
0 Likes
Re: white boxes on the top and bottom of screen.
Not applicable

Try this, hold down the large Button in the center and the power button on the right hand side together, wait while still holding down for the Apple Logo to appear then let go.

It will refresh its self with no loss of apps or settings.

Good Luck

0 Likes
Re: white boxes on the top and bottom of screen.
polo3989
Newbie

thanks for the tip but still no luck.  Looks like I will be onto Iphone 5 number 4.  Love apple

0 Likes
Re: white boxes on the top and bottom of screen.
Not applicable

https://discussions.apple.com/thread/4361737?start=0&tstart=0

It states at Apple Forum it is a loose connection and a need for a phone replacement. see thread above.

Good Luck

0 Likes
Re: white boxes on the top and bottom of screen.
vzw_customer_support
Customer Support

Oh my, polo3989. It does seem like quite a bit going on. Thanks for doing the steps that Elector recommended. Did you try to reset the phone?

TamaraH_VZW
Follow us on Twitter @VZWSupport

0 Likes