why am I paying for line access for a dead iPad?

[Joullie]

Ipad 2 died. Went through the proper procedures to replace defective merchandise. Was told they could only replace with an Air 2. Ok. New Air 2 had wrong phone number. New Air 2 was asdded as a new device, not as a replacement. I realize the line access is 'only' $20/mo., but the point is, the product broke (iPad 2), was returned. I no longer have it, yet I am being charged for the line access, etc., without the benefit of having the device! Why? Is Verizon hurting so much that my extra $20/mo will keep them from going bankrupt? Or should I ask these questions on Facebook? by the time the contract ends on that device, they will have received $160 in unearned income from me.

NOt it a very happy customer.

[Snn5]

What type of promotion was the iPad on when you received it?  Most tablets have a 2 year agreement attached to them.

[Joullie]

It had the standard 2 year contract, however, no where in what I read or what was told to me was it expressed that if the device turned into a boat anchor I would still have to pay off the contract. I was under the impression that was what warrantees were for.

Lynette

From: Snn5 <forums@verizonwireless.com>

To: Lynette Estes <joullie85@yahoo.com>

Sent: Thursday, April 16, 2015 1:44 PM

Subject: - why am I paying for line access for a dead iPad?

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why am I paying for line access for a dead iPad?

created by Snn5 in iPad 2 - View the full discussionWhat type of promotion was the iPad on when you received it?  Most tablets have a 2 year agreement attached to them. Reply to this message by replying to this email -or- go to the message on Verizon Wireless Community Start a new discussion in iPad 2 by email or at Verizon Wireless Community

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[Snn5]

Well, having a working device or not, the contract terms apply, but if you have the extended warranty, then the defective unit would be replaced.  If you did not have warranty either the extended or original Apple warranty, then it would be up to your to replace the iPad, but regardless the contract was for service on a device with the device being discounted to use that service on, not so much the device itself.

I am a little confused on the part where you returned the iPad and no longer have it though.   And also, you say it was replaced but with the wrong phone number assigned to it and it was added as a new device line, not as a replacement for an already active device?

[vzw_customer_support]

You always deserve accurate support, Joullie! Was the original iPad 2 returned upon activation of Air 2 or before? Was this support offered in our store, over phone or through Apple directly?

YaleK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[ynggrsshppr91]

Line access is $10 on a tablet, not $20.

[Weth]

IT is doubtful the iPad Air 2 was used as a insurance replacement for an iPad 2!  Was it insurance, or did you start amother whole new contract.  If so, you are stuck paying both.

[Joullie]

Pols the $10 insurance equals $20

Sent from my iPad

[Snn5]

So...the iPad does work?!?!  Thought it was broken and gone.

Joullie wrote:

Pols the $10 insurance equals $20

Sent from my iPad

[Joullie]

The original claim went thru the website. I received the Air in a box marked "Verizon". I went to the local store where I found out the chip was different. I went home, packed the defective merchandise in the provided mailer, returning it within the specified 5 days. After mailing the defective device, I activated the Air, and found out it had a different phone number than the original. Tech support indicated I was stuck with it. When I got my next bill, I found I was being charged for 2 tablet connections. I was credited one month for one tablet and told the old one would "disappear" off my bill and equipment list. Did not happen. I did not authorize starting a 'new' tablet account. I feel like someone owes me a tub of Vaseline.

Lynette

Sent from my iPad