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will not start

I cannot get my I phone 7 to start, It is only about a month old.My battery was getting low I plugged it into the car charger when I checked it 15 min later to my surprise I got nothing. I have tried the thing with the sound button and the on/off button and nothing works.  I have tried severl outlets, phone cords.  I have taken the sim card out and put back in.  Also my charging cord gets hot which it did not do when the phone was working.  And I am on vacation/not home

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Re: will not start
Customer Service Rep

You are right on the ball by trying these steps from Apple, Bettho98. If the device stays off, then the warranty can be used as long as the phone is in good condition with no cracks or water damage.

I know this could not have come at a more critical time while on vacation. but there are a couple of quick routes to try, One is if there's an Apple store nearby, then an Apple Genius can look into it ( locations: ) . Alternatively, if another phone is available, call into customer service at 800-922-0204. They can arrange for a delivery to your current vacation spot. Lastly here's a link to all of our Verizon Wireless stores: . I hope one of these work well for you.


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