Ask The Expert: Have a Question about the new Fios Home Router? The Expert is Here!

[Nilsa_VZ]

Do you have questions about the new Fios Home Router?

Seeker1437, one of our Subject Matter Experts on the new Fios Home Router, will be here to answer your questions.

How does this event work? Come to this “Ask The Expert Board” and post your question by Wednesday, January 22nd.

Seeker437 will do his best to answer your questions by Wednesday, January 29th.

Why should I come to the "Ask The Expert" session?

• Do you need basic info on what the new Fios Home Router is?

• Do you need to learn how to use various features of the Fios Home Router?

• Do you need to learn how to set it up so you get the most out of the Fios Home Router?

The event will occur here, on the Ask The Expert section of the Fios Community.

We are looking forward to answering your questions by Wednesday, January 29th.

Thanks. 😀

[Zihna]

Hello Seeker437,

How much does the Fios Home router cost? 

[Nilsa_VZ]

Hello Seeker1437,

I too would like to know the cost.

Also is the new Fios home router the same as the next gen router I have been reading about on other forums?

[Whisper_2004]

I would also be interested in what makes this router different from other routers?

[Kh-Silke]

Hi,

I heard it is using a different extender. Can you explain why? 

[Zihna]

Khories,

I heard that as well. 

Seeker1437,

Can I still use my old extender? 

[Filmguy1]

How much does the Fios home router cost?

[Seeker1437 · Accepted solution]

Hey, @Zihna , the Fios Home Router is available to rent for $15/mo or for purchase at $299.99. 

[Seeker1437 · Accepted solution]

Hey Ace2019, you asked what make the Fios Home Router different from the others?

This actually also helps answer a couple of questions as well from inimart821, Zihna, and Filmguy.

Some of the biggest differences between the previous routers and the Fios Home Router is that the Fios Home Router has a couple new functions which help improve your experience when connected to wifi.

The Fios Home Router and the Fios Home Wifi Extender work hand in hand so that in the event you leave the range of the router it will actively try to hand off the connection to the extender. With the previous router and extenders, it relied on the self repairing network principle where in order to properly switch from the router to the extender, the device had to be actively trying to pick the best connection on it's own or the device would have to lose connection to the router and attempt to connect again where it could then connect to the extender. This issue with this approach is that in some installations where the router wasn't quite far enough away from the extender, sometimes devices would not switch to the extender which would result in a suboptimal experience. By actively telling the device to switch to the router or extender when most appropriate it ensure you are getting the best experience on supported devices.

Because the handoff capability is newer, as well as having new systems in place for the Fios TV One boxes, the Fios Network Extender is not compatible with the Fios Home router. If you get the new Fios Home Router and you have a Fios Network Extender, you will need to look into upgrading it to the Fios Home Network extender.

Another big thing is the support for Wifi 6 (Officially IEEE 802.11ax). This is the latest and greatest standard for wifi which gives improved speeds on supported devices.

That was a lot to go over.

For the speed reader here is a but if a breakdown:

• The Fios Home Router uses some new functionalities in order to have better extender support and the Fios Network Extender is not compatible as a result
• The Fios Home Router supports Wifi 6 for the fastest Wifi available on supporting devices