Billing Nightmare

[Outbacker]

After years of paying my bill by ACH transfer, Verizon has decided to not only stop accepting it, but has kicked back payments from August onward! I cleared up the bill with a paper check, ironically on the same account they claim was no good anymore, but now have been locked out of paying by any kind of check, and have been told I have to pay in cash at a pawn shop downtown! Really? Who are you guys hiring to handle your computer accounts? Or has everything been outsourced to New Delhi?

[ElizabethS]

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.