Going public with my issue after 6 attempts to resolve this privately.
After my 17 years as a Verizon Wireless customer, I enrolled in home Fios. I was given a bunch of "incentives" for selecting Verizon, and I have 2 different emails referencing that as a thank you, I would be receiving 2 gift cards, each for $200 ($400 in gift cards total). I received one gift card without an issue, but the other gift card never arrived. I have been in an endless loop with Verizon, and have a chat log where I was told in July my second $200 would be "arriving soon". Please note- there is no card, this is an EMAIL with an account number and a PIN form your fulfillment center, Hawk Marketplace. Yesterday, I did speak to a wonderful Verizon representative (Demitrius) who worked through my account on his end and saw that the second card wasn't processed but did confirm I was owed the gift card. I was then connected to Hawk Marketplace, the fulfilment arm for these cards. The Hawk representative hung up on me, so I am still left with no gift card and no timeline as to when I will receive my "replacement" card that apparently Verizon Fios never ordered on my behalf. I am really saddened to see a company I patronized without question for 17 years behave this way. If I don't receive an actionable response from Verizon, I will be forced to escalate my claim to the better business bureau, the federal trade commission and my state's attorney general's office. Based on a brief internet search of this issue, I am apparently not alone in this gift card issue. A response from Verizon is expected and appreciated. Thank you.
Hi @tdoyle,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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