I just want my $200 gift card now.
drdrdr1
Enthusiast - Level 1

I would like my gift card now, with no more hoops to jump through or being bounced from one representative to the next. Just send me the gift card as promised! Just do what you said you'd do! My expectation is that Verizon will fix this, as reaching out to customer service has yielded a mixed bag of ineffective results. Just search this same topic ("$200 gift card") and you'll see I'm not alone. Signed up for Fios whole home gig connection SOLELY for the $200 promotion, and have saved screen shots from the original CS representative who promised I would get this with no problem. Until this past weekend, I could see I'd be eligible to get my $200 gift card from September 3 onward. Welp, as soon as September 3 rolls around, the note about the eligibility disappears entirely. No link exists. No email comes. I reach out to CS repeatedly, and am told to try again. Try from a different browser. Try to call. Try to chat with support again later. Try to call the gift card line. Etc etc etc. Clearly, those of us reading this post/topic know we're not alone in this issue. I expect and would appreciate receiving my gift card ASAP with no more nonsense or runaround from Verizon. No more nonsense. I need answers and I simply want what was promised. Come ON. Thank you.

4 Replies
LawrenceC
Moderator Emeritus

Hi drdrdr,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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Wendygray
Enthusiast - Level 1

I’m in the same boat! Switched carriers and bought a new phone. I was promised the $200 rebate. Never received it and made countless phone calls to customer service. On hold forever!! Come on!! Ridiculous!! 

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pringle09
Newbie

Yup this is exactly my same issue. Its the only reason I signed up for Fios. Other internet service providers were offering good sign up promos but the $200 won me over, and its now disappeared from my account. Did you ever get this resolved? 

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LawrenceC
Moderator Emeritus

Hi pringle09,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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