I've tried speaking to reps on chat, I've spoken to a couple on the phone, I'm told a supervisor will call me but that hasn't happened. I have a big issue with Verizon not giving me my $30 ACP credit and $20 forward credit on my account for the last 5 months. Now they're telling me my application ID from USAC is expired and to go apply for a new one and that they can't credit me for the last 5 months of service even tho they have record of me calling and giving them all my ACP info back in February. I would like to speak to someone who can actually help me before having to contact the FCC and complain to them. I choose Verizon as my internet provider because you're a big well known established company and I thought you'd have some solid customer service but this has been such a grueling ordeal.
Hi Tattoogirly808,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
I’m having the same issue please help
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