In September 2022, I received 7 new "Verizon One" cable boxes including two new DVR's for our home. Our monthly home service is the most premium package costing around $300 monthly. They sent return stickers for old equipment and when in discussion, Verizon told me to put the equipment back in boxes and use the return stickers which I did. They have charged me $350 for un-returned routers and $375 for an un-returned media server. I have had at least 6 phone calls with customer service over the last 3 months and they all say they will help and get back to me. No response... How can this happen? I did nothing wrong?? I did exactly what they told me to do... Warning to all Verizon customers- Do not make any equipment swaps because they will fraudulently charge you huge fees and there is nobody to talk to that would help resolve this issue. Believe it or not, I think my next step would be to visit the Basking Ridge, NJ office when I am in the area. What else can a consumer do except switch to another service? Very sad how they treat a top premium plan customer.
Hi ddeem,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
ddeem, we certainly want to address your concern. Our FIOS team does not have access to this platform. They can be contacted here https://www.verizon.com/support/residential/contact-us/contactuslanding.htm
-Tionna
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